Human-centric processes account for 80% of our daily work, as most of our work entails gathering information, collaborating with others and making decisions. These dynamic, human-centric processes require the appropriate working environment – one that is as dynamic as the human interaction itself.
Human Process Management is currently playing an ever-increasing role in collaborative environments within companies as they move towards automation of everyday business tasks. Managing work that requires collaboration manually leads to problems such as E-mail overload. Moreover, stakeholders have minimal insight into the completion and progress of tasks by the collaborators. A tried and tested Human Process Management (HPM) solution is essential in such scenarios. This is where ActionBase comes in.
ActionBase is a pioneering Human Process Management solution that complements BPM systems, adding the ability to manage and monitor human centric interactions and ad-hoc dynamic processes. ActionBase is fully integrated with MS Office, making installation and user acceptance a snap.
ActionBase is used by Fortune 500 organizations worldwide – more than 150 large organizations such as British Gas Group, e-On, Orange, Sprint, Coca-Cola, and many more are using ActionBase for monitoring dynamic and unstructured processes where follow up and action tracking are essential.
DEPLOYABLE IN NEARLY ANY ORGANIZATION
An important characteristic of ActionBase is the fact that it can be deployed in almost any organization, regardless of its size or the nature of its business. This means that wherever there are several employees working together for a common goal, regardless of what the goal is, ActionBase can be used to bring an unprecedented amount of insight and knowledge to the managers so that the business decisions they take are relevant to the current status of the task at hand.
COMPLETELY INTEGRATED INTO MICROSOFT OFFICE
A defining trait of ActionBase is the fact that it is completely integrated into Microsoft Office which is the most abundantly used productivity suite within companies. Employees who are accustomed to Microsoft Office do not need to leave their comfort zone even with the advent of ActionBase.
For managing multiple E-mail messages related to a task or project, ActionBase comes with a collaborative component called ActionMail which is fully integrated into Microsoft Outlook. ActionMail removes the clutter of E-mail usually associated with Human Processes. This is done by aggregating any action information under one single e-mail, which provides clear and concise interaction among people and helps them to work on a unified version of the truth instead of contrasting statements. ActionMails can be found in the ActionBox folder in Outlook along with information of any tasks assigned by, or to, the user. Each ActionMail contains all updates and files, and also the complete status of each subsequent action along with full history and audit trail. This helps users to drill down and see the entire human workflow evolving.
Managing and tracking actions within Microsoft Word documents like minutes of meeting, discrepancy reports etc. can be easily achieved through ActionDocs.
ActionDocs are normal word documents with additional ability for document authors to define the process, assign actions, initiate execution and follow up progress - all from within the document itself. When an ActionDoc is published, the process along with its actions are automatically extracted from the ActionDoc and automatically assigned and distributed to the relevant assignees.
WORLD CLASS PROCESS DASHBOARDS, REPORTING AND PROCESS KPI MONITORING
ActionBase can be also be linked to Microsoft SharePoint. This helps in providing a complete dashboard for enhanced visibility of every process. It also helps you to manage all processes within the familiar MOSS (Microsoft Office SharePoint Server) working environment. ActionBase also provides rich and highly flexible reporting based on Microsoft Excel’s graphical capabilities. This enables users to enjoy insightful reports containing rich data visualization. ActionBase can also be integrated with Business Intelligence tools like QlikView to provide dynamic reporting and slice – and – dice of process data, as well as KPI monitoring.
TAILOR-MADE BUSINESS SOLUTIONS FOR CRITICAL ACTION TRACKING
ActionBase also offers the following tailor-made business solutions to simplify management and tracking of critical business activities
Audit.Tracker to effectively manage and track audit findings, recommendations and actions
Fraud.Tracker to track fraud events to completion
Contract.Tracker to effectively manage and track contracts and agreements to fulfillment
Decision.Tracker to track follow-up of minutes of meeting and other corporate decisions to completion