Business processes are the nervous system of an enterprise, and squeezing out inefficiencies from processes and workflows is the way for organizations to move forward. Business Process Management (BPM) automates business processes and provides end-to-end visibility and control over all the critical parts of any business process, from technology to people.

BPM solutions enable enterprises to design, automate, streamline, monitor, manage and continually improve their business processes, both simple and complex.

Icon provides truly end-to-end enterprise wide BPM solutions focused on Document management, Workflow management, and Report management. Our solutions are built on state-of-the-art technologies with user-centric focus, and have rich features. Moreover, our solutions are extremely useful and easily scalable.

Icon enables organizations to realize all the business advantages and financial benefits of effective business process management through intelligent delivery of vital business information. Key business benefits that we ensure are streamlined business processes, reduced costs, simplified IT infrastructure, enhanced customer satisfaction and quality assurance.

Document Management Solutions

Document Management Solutions can address your needs by providing a systematic method for scanning, creating, categorizing, storing, locating, and retrieving your structured and unstructured documents. Icon's DMS solutions facilitate collaboration, sharing and secure distribution of documents, and help your bottom line by reducing filing and distribution costs, improving and protecting access to information, complying with government regulations, improving your business process management (BPM), workflow and days sales outstanding (DSO).

Icon helps to effectively create, capture, store, retrieve, distribute and archive content through our customized DMS solutions. Our solutions provide a unified, consolidated and collaborative platform, binding together disparate legacy systems and content spread throughout the organization.

Key Features

• Comprehensive document scanning, indexing and storage as per user requirements.
• Seamless acquisition of electronic documents from various applications.
• Comprehensive and easy to set Access Rights Control
• Powerful search features

Business Benefits

Seamless Integration: Improved project management with collaboration around project documents and email. Re-use of information in past projects. Seamless document sharing within the enterprise and with partners and vendors.

Increased Productivity: Higher productivity with immediate retrieval of various documents (e-mails, fax, paper documents etc.)

Enhanced Customer Service: Immediate access to all customer records. Lower turn-around times for addressing account related queries.

Increased Productivity: Higher productivity with immediate retrieval of various documents (e-mails, fax, paper documents etc.)

Image enabling of ERP, CRM and core Banking applications etc: Making the documents available whenever needed during the transaction by linking up with all the available enterprise applications

Workflow Management Solutions

A large part of business today is human driven. All organizations whether administrative (e.g., human resources, time sheets), document-centric (e.g., contracts, engineering requests), decision-centric (e.g., claims, underwriting), or services-centric (e.g., account processing) lay great emphasis on maximizing time and resources by reducing the time employees spend on getting things done.

Workflow Management Solutions automate the tedious work in allocating, routing, and monitoring tasks and events. Users become more productive as they feel they are always working on the most urgent things from the company's perspective.

Icon's workflow management solutions automate the lifecycle of an organization's business documents from document capture, creation, and review, approval and archival. Furthermore, they ensure that every task within an organization's business processes is performed by the right people, on time and minimize human error involved in manual work.

Key features

• Process Modeler
• User/Role/Group-based automatic routing
• Dynamic task & deadline assignment
• Serial and parallel routing
• Real-time monitoring
• SLA reports
• Automated attachment filing
• Simple integration with 3rd party reporting tools and system
• Sub-workflow handling
• Password/eCert based approval
• Work-flow delegation
• Rule-based task notifications
• Rule-based task priority escalation

Business Benefits

Improve Productivity: Managers can focus on productive tasks rather than wasting time on tedious jobs in allocating, routing and monitoring tasks and events. Users can avoid being overloaded and have perfect confidence that they are always working on the most urgent workflows all the time.

Improve Quality: Ensuring that the right persons do approvals and reviews at the right time with all relevant information

Shorten Approval Cycle: Approvals and review cycles can be drastically shortened by simultaneous approvals and reviews that traditionally require sequential actions.

Improve Compliance: By ensuring that sensitive tasks or information are handled through pre-defined procedures, true regulatory compliance and internal policy conformation can be easily achieved. By incorporating all critical elements of regulatory and company policy, compliance and conformation to everyday working procedures become automatic

Smooth Integration: Documents can be moved out of enterprise applications for approval and the approved documents can be re-inserted back.