We provide best-in-class support services for our customers
At Icon, our comprehensive technology support services are designed to meet all your challenges. Our goal is to support your organization through our capabilities which span across end-to-end services from strategy and architecture design to solution deployment and technology support.
Our support services can help ensure your project stays on trackand is delivered on time and within budget. With our technology support services, we helporganizations through each stage of a project lifecycle. Our support services are provided to help you achieve positive business outcomes.
We have a dedicated team of proficient software development specialists, solution architects, data stewards and technical support staff who work cohesively to make sure you are supported throughout the solution life cycle.
We deliver tailored support solutions to our clients using the onsite/offsite support model. We have delivered significant cost saving using this hybrid model without impacting the quality of our support services.
We offer different support packages based on our customers specific requirements. Post implementation, we put in place mutually agreed Service Level Agreements (SLAs) to provide optimum support and maintenance services, thereby ensuring timely resolution of issues and incidents.