Low-Code Process & Form Creation
Transform business processes using Microsoft Power Apps and Power Automate
Accelerate decision making and agility with custom low-code processes
Low-Code Process & Form Creation Consulting and Implementation
Low-code process and form creation is redefining how organizations digitize workflows, automate approvals and accelerate service delivery. At Icon, we leverage Microsoft Power Apps, Power Automate, Power Pages and Copilot Studio to rapidly build intuitive, role-based apps and secure forms tailored to your business needs.
We specialize in transforming manual, Excel and email-driven tasks into connected, intelligent experiences — be it automating employee onboarding, simplifying helpdesk operations or streamlining project idea management. With advanced integration capabilities across 250+ connectors and built-in governance, we ensure every form, workflow and portal is scalable, secure and enterprise-ready.
If you need to automate data collection, trigger multi-step approvals or create user-centric dashboards and landing pages, our low-code solutions bring structure, speed and strategy to your digital journey. Built once and deployed across devices, these solutions empower your teams with modern tools that actually work the way they do!
Partner with Icon to move from outdated processes to seamless digital forms and workflows — backed by real-world expertise, proven use cases and measurable impact across industries.
Service Offerings
Workflow & Process Automation
We design and deploy low-code solutions using Microsoft Power Apps and Power Automate to streamline repetitive tasks, eliminate manual errors and accelerate business processes. These intelligent workflows help organizations boost productivity, maintain compliance and drive operational agility. These apps can be tightly integrated with SharePoint and Microsoft Teams for easy accessibility and have built-in audit ready digital trails for compliance.
Here are some areas where we can assist you
- Automated multi-stage approval workflows
- Email and notification-based triggers
- Task routing based on user roles or departments
Custom Form & Application Development
Icon builds responsive, role-specific forms and applications tailored to unique operational requirements. These apps are designed for simplicity, accessibility across devices and seamless data handling—all through low-code development frameworks.
We can help you in the following areas
- Employee onboarding/offboarding forms
- IT helpdesk and service request forms
- Digital order creation and tracking interfaces
- Project idea management and submission apps
- Excel process migration into secure digital forms
External Portals & Access Interfaces
We create low-code portals using Microsoft Power Pages that connect external users like vendors, customers or field agents to your internal workflows. These portals are secure, scalable and optimized for seamless user interaction and real-time information access.
Our low-code portal capabilities include
- Vendor and customer self-service portals
- Submission portals for external requests or projects
- Form interfaces for non-licensed users
Form-Embedded Insights & Reporting
We integrate real-time analytics directly into forms and business apps using Power BI, enabling users to view metrics, track status and make informed decisions—without switching platforms.
We can support you in the following areas
- Power BI dashboards within Power Apps interfaces
- Automated reporting and data visualization
- Real-time status updates and alerts
- Write-back enabled forms for dynamic updates
- Embedded analytics in multi-step workflows
Intelligent User Interactions with AI
By integrating Microsoft Copilot Studio and AI capabilities, we enhance user experiences with contextual guidance, predictive input and smart automation. These intelligent features help users complete tasks faster and improve overall experience quality.
Our AI-enabled services include
- Chatbots for IT and employee support
- Multilingual support for region-specific use
- Auto-filled forms using predictive logic
- Conversational interfaces for guided form completion
- Country-specific personalization
How we help our clients
We partner with enterprises to transform outdated, manual workflows into agile, automated processes using low-code platforms. By combining Microsoft Power Apps, Power Automate, Power Pages and Copilot Studio, we help organizations simplify operations, improve decision-making and reduce turnaround time. Our expertise spans industries—enabling scalable, secure and intuitive solutions that deliver real business value.
Featured Industries
We enable IT teams to respond faster, manage requests more efficiently and ensure service quality through the following
- Low-code IT helpdesk apps with role-based ticket management
- Microsoft Teams-integrated multilingual support chatbots
- Personalized HR workflows using Active Directory integration
We help our healthcare and pharma clients streamline HR operations by automating employee lifecycle workflows from pre-onboarding to appraisals using low-code solutions built on Power Apps and Power Automate. These solutions enhance employee experience, reduce manual intervention and ensure secure, compliant data handling across systems.
We assist in the following areas
- Employee onboarding and offboarding automation
- Automation of pre-onboarding processes and documentation
- Appraisal and performance management workflows
- Integration with Active Directory and centralized HR dashboards
We support operational efficiency and project innovation through intelligent form workflows, including
- Project idea management systems with automated review cycles
- Digital forms to submit, track and evaluate project proposals
- Project status tracking
Our low-code platforms improve how service teams engage with customers and manage operational tasks through
- Digital order creation with real-time measurement tracking
- Capital Asset Management
- Service route planning and automation
Information Technology
We helped a leading global organization improve IT service efficiency by implementing a role-based helpdesk app with automated ticket creation and routing, multilingual chatbot support and admin dashboards—reducing resolution times and enhancing user satisfaction across five countries.
BFSI
We helped a leading BFSI client to automate its claim processing workflow using low-code solutions. The system was designed to validate claim authenticity, detect repetitive claims and streamline approvals through rule-based automation. This resulted in faster processing, improved fraud detection and enhanced compliance across departments.
Real Estate
We partnered with a major real estate firm to streamline their customer support process using a multilingual IT helpdesk application built on Power Apps. The solution provided automated ticket creation through Microsoft Teams, admin dashboards and Power BI insights—enhancing service response and operational efficiency across locations.
Healthcare & Pharma
We helped a leading pharmaceutical company digitize their sample request process using Power Apps. The solution enabled field representatives to create orders digitally with real-time measurement tracking, reducing manual errors and lab dependency while ensuring secure, role-based access and improved turnaround time.
Manufacturing
We supported a manufacturing client in replacing their manual order entry process with a low-code Power Apps solution that enabled digital order creation, real-time status tracking and reduced the need for physical lab visits—boosting process visibility and turnaround time.